Service

1.Shacman Overseas Service Distribution

Up to now, Shacman has exported more than 150,000 heavy trucks, more than 330 overseas service outlets, 24 service managers, 84 senior service technicians and 2,820 localized service personnel. the service capabilities of Shacman covering the whole region.

2.Shacman Product Maintenance & Warranty Policy

Since entering the international market, Shaanxi Heavy-duty Automobile Import & Export Co., Ltd. has been committed to cultivating an excellent and sufficient international service-oriented marketing team in accordance with the interbational strategic layout of SHACMAN, and adheres to the concept of localized development and stick to the service-oriented manufacturing business model. Adhere to the sound and perfect service of pre-sale, sale and after-sales lifecycles of products, and embark on an international road with SHACMAN characteristics.

3.Overseas service guarantee support

Customer-oriented service thinking, committed to the development of global service network, to achieve Shacman is the best among the China’s heavy trucks

4.Compulsory and regular maintenance regulations

Compulsory maintenance regulations: If the mileage of the vehicle is between 3,000    

and 5,000 kms or within 3 months from the date of purchase, it must be authorized by the SHACMAN to force the vehicle to do the compulsory maintenance according to the overseas product “Compulsory Maintenance Operation Project’’.

Special Notes

Hande‘s Axles:

① Vehicles that have been assembled since June 25th, 2018, according to the standards of Hande‘s Q/HDB2069-2015 Axle Gear Technical Conditions, all are switched to the drive axle to non- first maintenance of  initial oil .

② The effective use period of the  drive axle initial loading oil of the non- first  maintenance: 60,000 km for tractors, trucks and special vehicles, 30,000 km for dump trucks and 5000 km for non-road wide-body dump trucks.

③ After the initial loading of oil expires, the maintenance  regulations are done accordingly. The gear oil must be replaced as follows: tractors, lorry  trucks, and special vehicles travel  at every 30,000 kilometers, dump trucks and off-highway tractors travel at every 15,000 kilometers, and non-road mine dump trucks travel  at every 5000 kilometers.

FAST transmission free of charge (first maintenance)

① All vehicles equipped with FAST transmission (vehicles of VIN number starting from KX015990), which have been assembled from 2019-0031, have begun to switch the shell method No. 1 long-term enhanced type of protection-free initial oil (model: 80W-90)

② The effective use period of initial oil of transmission is: road vehicles (tractor trucks, lorry trucks) driving at 60,000 kilometers, and non-road vehicles (dump trucks, off-highway tractors, special vehicles) driving at 30,000 kilometers. The non-road wide-body mine dump truck runs 5000 kilometers.

③ After the initial loading of oil expires, the maintenance  regulations are: The gear oil must be replaced every time  for every 30,000 kilometers of road vehicles (tractors and  lorry trucks), and 15,000 kilometers for off-highway vehicles (dump trucks, off-highway tractors, special vehicles) , for off-highway mining dump trucks every 5000 kilometers.

④ The above conditions are the gearbox oil replacement cycle under standard load conditions. The maintenance cycle should be shortened appropriately if the vehicle is under overload or the working condition is bad.

5.Compulsory and  regular maintenance regulations

Regular maintenance regulations: Basic model periodic maintenance schedule 

6.Vehicle warranty policy

The customer strictly follows the requirements of the relevant product use instructions for proper use and maintenance, and under the premise of mandatory maintenance and regular maintenance in accordance with the “Regulations on the Maintenance of New vehicles for Shaanxi Automobile Products”, during the product warranty period, the products are designed, manufactured, and all kinds of faults or parts damage caused by quality problems such as assembly and materials (loss of use function), after being confirmed by Shaanxi Heavy Duty Automobile Overseas Service Agency, directly provide warranty maintenance service to ensure the normal use of the vehicle. The damaged parts during the warranty period are identified by the on-site after-sales service personnel of Shaanxi Automobile, the free parts would be provided by Shaanxi Automobile if the parts are the claim items of quality problems.

Vehicle warranty service implementation principles

①Failure or damage parts, mainly for inspection and repair

②If the repairable or repaired cost is obviously high or the repair time limit does not meet the service requirements, the parts or assembly may be replaced as required;

③If the replacement parts or assembly conditions are not met, the user is required to replace the parts or assemblies and pay the corresponding fees.